Privacy Policy

This Privacy Policy explains how ENTERPRIZE PET SUPPLIES LIMITED(“Enterprize Pet”, “we”, “us”) handles personal data when you use enterprisepet.shop and the Trip Kit Studio. We are the data controller. We follow the UK GDPR and the Data Protection Act 2018.

What we collect

• Information you send us. When you email us or use the contact form, we receive your name, email address and the contents of your message.
• Order and enquiry details. If you ask to reserve supplies or register interest in a plan, we keep the details needed to respond.
• Technical data. Basic, aggregated information such as pages visited and device type, used to keep the site working and secure.

The Trip Kit Studio runs in your browser. The choices you make to build a board are processed on your device and are not sent to or stored by us unless you contact us about them.

How we use it

• To answer your enquiries and provide the information you ask for.
• To prepare and fulfil supply reservations you request by email.
• To operate, maintain and improve the website.
• To meet our legal and accounting obligations.

Lawful bases

We rely on your consent when you contact us, our legitimate interests in running and securing the site, and legal obligation for record-keeping. Where a contract is formed for supplies, we process data to perform that contract.

Payments

Online payment is not currently enabled on this website — payment provider pending. We do not collect or store card or bank details here. When a payment provider is connected, card processing will be handled by that provider under its own terms, and this policy will be updated.

Sharing

We do not sell your personal data. We share it only with service providers who help us run the business (such as email and hosting), and where required by law. Any provider acts on our instructions under a written agreement.

Retention

We keep enquiry and order correspondence for as long as needed to answer you and to meet legal and accounting requirements, then delete or anonymise it.

Your rights

You have the right to access, correct, delete or restrict use of your personal data, to object to processing, and to data portability. To exercise any right, email support@enterprisepet.shop. You can also complain to the UK Information Commissioner’s Office (ico.org.uk).

Cookies

We use only the cookies needed for the site to function and to keep it secure. We do not use advertising cookies. Your browser can block or delete cookies if you prefer.

Contact

ENTERPRIZE PET SUPPLIES LIMITED, 8 Cae Melyn, Llangyfelach, Swansea, SA6 6FP. Email support@enterprisepet.shop, phone +44 7355754745. See also our Terms of Service.